BPO Industry Eyes 82% Revenue Increase in Six Years

The business process outsourcing (BPO) sector has released a six-year roadmap that would culminate in 2022. It targets an increase in revenue from $22 billion to $40 billion, thereby increasing its global market share to 15%. It also aims to increase employment from 1.1 million to 1.8 million, with around three-fourths involved in medium- to high-value work…

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